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TERMS & CONDITIONS

Welcome to our online KERI CANDLE shop! Before using our website and making any purchases, please read and understand the following terms and conditions:

1. Acceptance of Terms: By accessing and using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

2. Age Restriction: Our website is intended for users who are 18 years of age or older. If you are under 18, you may only use our website with the involvement of a parent or a guardian.

3. Product Information: We strive to provide accurate and up-to-date information about our products, including descriptions, prices and availability. However, we do not guarantee the accuracy or completeness of such information. We reserve the right to modify or discontinue any product at any time without prior notice.

4. Ordering and Payment: When placing an order, you agree to provide accurate and complete information, including your name, shipping address, and payment details. We accept various payment methods, and all transactions are subject to our processor's terms and conditions. We reserve the right to refuse or cancel any order at our sole discretion.

5. Shipping and Delivery: We will make every effort to ship your in a timely manner. However, we are not responsible for any delays or failures in delivery caused by factors beyond our control. Shipping fees and delivery times may vary depending on your location and the selected shipping method.

6. Returns and refunds: If you are not satisfied with your purchase, you may return the product within 14 days of receipt for a refund or exchange. The returned product must be unused and in its original packaging. Please contact our customer service team for further instructions.

7. Intellectual Property: All content on our website, including images. text, logos, and trademarks, is protected by intellectual property laws and is the property offer company. You may not use, reproduce, or distribute any content without our prior written consent.

8. Privacy and data protection: We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

9. Limitation and Liability: We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website or the purchase of our products.

10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Scotland.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer service team.

Privacy & Safety

PRIVACY POLICY

At our online candle shop, we value your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard the information you provide us.

1. Information Collection: When you visit our website or place an order, we may collect personal information such as your name, email address, shipping address, and payment details. We may also collect non-personal information such as your IP address, browser type, and operating system for analytical purposes.

2. Use of Information: We use the information collected to process and fulfilling your orders, communicate with you about your purchases, and provide customer support. We may also use your information to personalise your shopping experience, improve our website, and send you promotional offers or newsletters if you have opted-in to receive them.

3. Information Sharing: We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and fulfilling orders. These service providers are contractually obligated to keep your information confidential and use it inly for the purpose specifies by us.

4. Data Security: We implement a variety of security measures to ensure the safety of your personal information. These measures include encryption, firewalls, and secure server connections. We strive to protect your information against unauthorised access, alteration, disclosure, or destruction.

5. Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use your site. You can choose to disable cookies through your browser settings, but this may affect certain functionality of the website.

6. Third-Party Links: Our website may contain link to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy: Our website is not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will promptly delete it,

8. Updates to Privacy Policy: We may update our privacy policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately. We encourage you to review the privacy policy periodically to stay informed about how we protect your information.

By using our online candle shop, you consent to the collection and use of your information as described in this privacy policy. If you have any questions or concerns about our privacy practices, please contact us.

 

WHOLESALE INQUIRIES

Thank you for your interest in our online candle shop. We are delighted to assist you with your wholesale inquiries.

At KERI CANDLE SHOP, we offer a wide range of high-quality candles that are perfect for any occasion. Whether you are looking for scented candles, decorative candles, or eco-friendly options, we have a variety of options to suit your customers' preferences.

Our candles are handcrafted using premium ingredients, ensuring a clean and long-lasting burn. We take pride in the craftsmanship and attention to detail that goes into each candle we produce.

As a wholesale customer, you will benefit from competitive pricing and exclusive access to our latest candle collections. we offer flexible wholesale packages to accommodate different order sizes and requirements.

If you would like to place a wholesale order or have any specific enquiries, please feel free to reach to reach out to our dedicated wholesale team at: info@kericandles.co.uk, or call at 07500637375. We are here to provide personalised assistance and answer any questions you may have.

We look forward to the opportunity to partner with you and provide your customers with exceptional candles. Thank you for considering KERI CANDLES for your wholesale needs.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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