SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing our online candle shop! We are committed to providing you with the best shopping experience and ensuring that your candles are delivered to you safely and efficiently.

Shipping Policy:

1. Processing Time: After placing your order, please allow 1-2 business days for us to process and prepare your candles for shipment. We take great care in packaging each item to ensure it arrives in perfect condition.

2. Shipping Methods: We offer various shipping methods to cater to your needs. You can choose from standard shipping, expedited shipping, or express shipping at checkout. The estimated delivery time will depend on the shipping method selected and your location.

3. Shipping Charges: The shipping cost will be calculated based on the weight and the dimensions of your order, as well as your location. You can view the shipping charges ar checkout before finalising your purchase.

4. Tracking Information: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

5. Damaged or Lost Packages: In the rare event that you package is damaged or lost during transit, please reach out to our customer support team. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

6. Order Modifications: If you need to modify your shipping address or any other details after placing your order, please contact us as soon as possible. we will do our best to accommodate your request, but please note that changes may not be possible once the order has been shipped.

We strive to provide excellent service and ensure your candles are delivered to you in a timely manner. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. Happy Shopping!

RETURN & EXCHANGE POLICY

Thank you for choosing our online candle shop! We want to ensure that you are completely satisfied with your purchase. Therefore, we have a straightforward return and exchange policy in place.

If for any reason you are not happy with your purchase, you may return the item(s) within 14 days of receiving them. Please not that the items must be unused and in their original packaging to be eligible for a return or exchange.

To initiate a return or exchange, please contact our customer service team with your order number and a brief explanation of the issue. They will guide you through the process.

Once we receive the returned item(s), we will inspect them to ensure they meet the return criteria. If everything is in order, we will process your refund or exchange within 5 business days.

Please note that shipping fees are non refundable, and the customer is responsible for return shipping costs unless the item is defective or damaged.

In the case of an exchange, we will cover the shipping costs for sending the replacement item(s) to you.

If you have any further questions or need assistance with your return or exchange, please don't hesitate to reach out to our friendly customer service team. We are here to help!

Thank you for shopping with us, and we hope you enjoy your candles.